Terms of Service

Acceptance of Terms

By accessing and using PropertyLink ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

Service Description

PropertyLink is a cloud-based property management platform provided by Zambrite Enterprise Management Limited. Our service helps property managers and owners:

• Manage properties, units, and tenant information
• Process rent payments and track financial records
• Handle maintenance requests and vendor management
• Generate reports and analytics
• Communicate with tenants and stakeholders

User Accounts and Responsibilities

Account Creation

You must provide accurate and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials.

Acceptable Use

You agree to use PropertyLink only for lawful purposes and in accordance with these terms. You must not:

• Use the service for illegal activities
• Upload malicious software or harmful content
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations
• Share your account with unauthorized users

Payment Terms

Subscription Fees

PropertyLink operates on a subscription model with monthly billing. Fees are based on your selected plan and are payable in advance.

Payment Processing

Payments are processed securely through our payment partners. We accept mobile money, bank transfers, and other approved payment methods.

Refunds

Refunds may be provided at our discretion for unused subscription periods. Contact our support team to discuss refund requests.

Data and Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Data Ownership

You retain ownership of all data you input into PropertyLink. We provide tools to export your data at any time.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular backups.

Service Availability

We strive to maintain 99.9% uptime for PropertyLink. However, we may occasionally need to perform maintenance or updates that temporarily affect service availability.

Support

We provide customer support via email, phone, and live chat during business hours. Enterprise customers receive priority support and dedicated account management.

Limitation of Liability

PropertyLink is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

Termination

Either party may terminate these terms at any time. Upon termination:

• Your access to PropertyLink will be suspended
• You may export your data for 30 days after termination
• Outstanding fees remain payable
• We may delete your data after the retention period

Governing Law

These terms are governed by the laws of Zambia. Any disputes will be resolved through the courts of Zambia or through alternative dispute resolution as agreed.

Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through the platform. Continued use of PropertyLink constitutes acceptance of updated terms.

Contact Information

If you have questions about these Terms of Service, please contact us: